REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your shoes must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.  Bags, discounted* orders and US orders can be exchanged but are not eligible for refund. International orders are not eligible for exchange or refund. 


To start a return, you can contact us at hi@drlizashoes.com. If your return is accepted, we’ll send you a confirmation code , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@drlizashoes.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-refundable items


We cannot accept returns or process refunds for sale items, gift cards, straps, bags, US orders and International orders.

Exchanges

Canadian, US and discounted orders are eligible for exchange as long as the item is not final sale. Please check with us prior to exchanging as the size/colour/style you want to exchange for might not be available. Should this be the case you are able to exchange them for something of equal value from the time you purchased them. Items purchased at a discounted price, US + International orders and final sale items cannot be refunded. Please note the size or colour you would like to exchange for and pending availability we will send them out to you as soon as we receive your package. Please note that your shoes can only be exchanged once and once exchanged cannot be refunded. Please note that any shoes with signs of wear [any scuffing] , missing/damaged boxes, missing shoe bags or otherwise incomplete will not be accepted for exchange.

If we do not have the size available that you would like to exchange for you can have the amount of your original purchased credited  towards your new order. Please note that this must be done within 30 days of placing your order. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

*final sale items cannot be exchanged or refunded