We have a 30-day return policy, which means you have 30 days after placing your order to request a return.
To be eligible for a return, your shoes must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need your order number and a confirmation code. Bags, sale, discounted orders and orders from the United States can be exchanged but are not eligible for refund. International orders, slippers and previously discounted shoes that have an additional discount code applied are not eligible for exchange or refund.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a confirmation code , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-refundable items
We cannot accept returns or process refunds for sale items, gift cards, straps, slippers, bags, US orders and International orders.
Canadian, US, sale and discounted orders are eligible for exchange as long as the item is not final sale. Please email us at firstname.lastname@example.org for exchange instructions. You are able to exchange them for something of equal value from the time you purchased them. Items purchased at a discounted price, US + International orders and final sale items cannot be refunded. Please note the size or colour you would like to exchange for and pending availability we will send them out to you as soon as we receive your package. Please note that your shoes can only be exchanged once and once exchanged cannot be refunded. Please note that any shoes with signs of wear [any scuffing] , missing/damaged boxes, missing shoe bags or otherwise incomplete will not be accepted for exchange. You are responsible for return shipping costs.
If we do not have the size available that you would like to exchange for you can have the amount of your original purchased credited towards your new order. Please note that this must be done within 30 days of placing your order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 5 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
*final sale items cannot be exchanged or refunded