We’ll do all we can to help you love your dr. Liza pumps. Email us at drLizashoes.com with any questions you have and receive a response in less than 24 hours.
We will do everything thing we can to ensure you are happy with your dr. Liza pumps. Email us at hi@drLizashoes.com with any questions or concerns that you may have and we will reply within 24 hours.
How much is shipping?
Shipping is free within Canada and we offer a flat shipping rate of $15 CDN to the US for standard shipping. We offer flat rate shipping of $40 CDN for international orders. The rates apply for any size order so even if you order 10 pairs of shoes your shipping will remain the same! Please note that there may be duties associated with you order when shipped outside of Canada. This is not included in the shipping rate.
Can I change or cancel my order once it’s been placed?
We work hard to process your order quickly so that you receive it as soon as possible. Because we process orders so quickly, they cannot be interrupted once they have been placed. If you forgot to add something to your order before it was placed, please place a separate order for the additional item. It will ship to you in separate packaging, and will have its own unique order number and tracking link. If you'd like to cancel your order, you'll need to wait until it is received and then return it for a refund.
How long will it take to receive my order?
You should expect to receive your order in less than 10 business days from the time of order for Canadian and US orders. International orders may take up to 4 weeks for delivery. If there will be a significant delay with your order, we will provide you with an update at which point you will have the opportunity to cancel your order.
Can I exchange my dr. Liza pumps?
Absolutely. Send back your dr. Liza pumps in original and unworn condition within 30 days of placing your order to:
dr. Liza - Exchanges
1703 - 100 Yonge Street
Toronto, ON M5C 2W1
Please check with us prior to exchanging as the size/color/style you want to exchange for might not be available. Should this be the case you are able to exchange them for something of equal value from the time you purchased them. Items purchased at a discounted price cannot be refunded. Please note the size or colour you would like to exchange for and pending availablity we will send them out to you as soon as we receive your package. Please note that your shoes can only be exchanged once.
If we do not have the size available that you would like to exchange for you can have the amount of your original purchased credited towards your new order. Please note that this must be done within 30 days of placing your order.
US orders are eligible for 1 exchange. Please note that you are responsible for any shipping costs, customs charges or duties incurred while returning the shoes. Please fill out the shipping form correctly as a 'returned good' to avoid these costs. We do not accept exchanges on international orders and shipments.
How do returns work?
If for any reason you are not satisfied with your purchase, you may return your product within 30 days of placing your order by sending it back.
Your shoes must be in original and unworn condition, with the original box in new condition. Please ship to:
dr. Liza - Returns
1703 -100 Yonge Street
Toronto, ON M5C 2W1
Please note that returns are not prepaid, the customer is responsible for return shipping.
With sales or discounted purchases or orders that have already been exchanged once your order is not eligible for a refund.
We do not accept returns on US orders and international orders and shipments.
How can I check the status of my return and refund?
We process returns within 5 business days, and you will see an email from us when your return has been processed. If you have questions, feel free to email us at hi@drLizashoes.com
Does dr. Liza shoes have retail stores?
At this time the dr. Liza pump can be purchased online or via appointment at the[fix] in downtown Toronto. You can book a fit appointment Monday - Friday between 10am and 4pm. Simply email hi@drLizashoes.com and let us know what size and colour you would like to try on and what time you would like to stop by..
How do I find my size?
Use our fit guide to help you measure your foot and determine the correct size for your shoes. The dr. Liza pump is currently available in sizes 5 - 12 including half sizes. The fit guide is located here: Fit Guide
Do the dr. Liza shoes work for wide or narrow feet?
We’ve received terrific feedback from customers with both wide and narrow feet. One of the great things about the dr. Liza pump is that they will stretch and mold to your feet as you wear them. Give them a try and if they’re not the perfect fit, we have a great exchange and return policy. If you have wide foot we can also stretch the dr. Liza pump for you. The dr. Liza sneaker pump is available in regular width and wide width so if you have narrow feet please go for the regular width. The dr. Liza bootie works well for narrow, regular and wide feet.
Do you ship the dr. Liza pump outside of Canada?
We are able to ship to most countries. To view specific shipping options, begin the checkout process and shipping rates will be displayed before credit card information is required. Please remember that the rates displayed are for shipping charges only and do not include any customs, duties, or taxes required by the destination country. We have a flat rate of $15 shipping to the US and $40 for international orders.
What do I do if there is a defect in a pair of my dr. Liza shoes?
If you notice a flaw in your dr. Liza shoes or an issue with the quality please send an email to hi@drLizashoes.com. We aim for the highest quality standards but as each pair of shoes is hand crafted there may be some flaws that are missed. We are happy to replace your shoes should there be an issue.